Refund policy
Hakeemi PPE Return & Refund Policy
At Hakeemi PPE, we want you to feel confident when ordering from us. If something is wrong with your order, our team will make it right. Because we sell protective respiratory products, we also have to follow safe and hygienic return standards.
1. Return window
You may request a return within 14 days of delivery.
To be eligible for a return, items must be:
- Unused
- Unopened
- In original packaging
- In resellable condition
- Returned with the order number or proof of purchase
For health and hygiene reasons, opened mask boxes, opened mask packs, used masks, or products with broken seals cannot be returned.
Customers are responsible for all shipping costs involving a return, exchange, replacement request, or any other item being sent back to us, including return postage, packaging, carrier fees, and any related shipping charges. (Except for items that are damaged, defective or incorrectly shipped).
2. Items that cannot be returned
The following items are final sale:
- Opened N95 mask boxes or packs
- Used masks
- Products with broken seals or damaged original packaging
- Bulk, wholesale, or special-order purchases, unless defective or incorrect
- Clearance or final-sale items
This policy helps protect customers by ensuring returned respiratory products are not resold once opened.
3. Damaged, defective, or incorrect items
If your order arrives damaged, defective, missing items, or different from what you ordered, please contact us within 3 days of delivery.
Email us at:
Please include:
- Your order number
- Clear photos of the product and packaging
- A short description of the issue
If the issue is confirmed, we will offer a replacement, store credit, or refund. For approved damaged, defective, or incorrect orders, Hakeemi PPE will cover the return or replacement shipping cost.
4. Change-of-mind returns
If you ordered the correct product but changed your mind, you may return eligible unopened items within 14 days.
For change-of-mind returns:
- The customer is responsible for return shipping.
- Original free shipping is not charged back to you.
- Refunds are issued after the item is received and inspected.
- Items must arrive unopened and in resellable condition.
If you prefer, we may provide a prepaid return label and deduct the return label cost from your refund.
5. Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or card provider to process the refund.
Shipping upgrades, expedited shipping fees, and return shipping costs are non-refundable unless the return is due to our error.
6. Exchanges
We currently do not guarantee direct exchanges for all products. If you need a different quantity, color, or product type, contact us and we will help you place the correct order.
7. Order cancellations
Orders can be cancelled only before they are shipped. Once an order has been fulfilled or handed to the carrier, it cannot be cancelled and must go through the return process if eligible.
8. How to start a return
To request a return, email:
Use the subject line:
Return Request – Order #[Your Order Number]
Our customer support team will guide you through the next steps.